MSI Reproductive Choices - Essex Treatment Centre

88 Russell Road, Buckhurst Hill, Essex, IG9 5QB 2,661 reviews

Reviews

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff

Reviews

 
Page 207 of 264
 
27th November 2019


My only negative experience was telephone handler and lack of appointments / location

2019-12-02 15:28:29
Response from MSI Reproductive Choices - Essex Treatment Centre

Thank you for taking the time to give us feedback about the lovely service in the clinic. I will alert the call managers and counselling to the relevant managers and I'm sorry this aspect of the service let the positive experience down.

Call: Attentive & caring
Call: Given time
Call: Given information
Consultation: Supportive
Consultation: Information
Consultation: Involved
Counselling: Supportive
Rating not given.
Treatment: Dignity & respect
Clean facility
Nurse: Care & consideration
Surgeon: Care & consideration
Recommend
Overall Care
 
26th November 2019


I feel the surgical team where brilliant as where the nurses after the procedure however while waiting I feel like I was just put in a corner and left. After having a proper cry the women finally came and informed me of what was happening.

2019-12-02 14:54:41
Response from MSI Reproductive Choices - Essex Treatment Centre

Thank you very much for taking the time to provide your lovely comments about the clinical staff, we very much appreciate it. We are constantly looking at ways to improve our service and all feedback is useful to know. We try to see everyone as soon as we possibly can and I’m sorry you had to wait so long in clinic, this must have been frustrating. I will make sure your comments are passed on to the appropriate managers and thank you once again.

Call: Attentive & caring
Call: Given time
Call: Given information
Consultation: Supportive
Consultation: Information
Consultation: Involved
Counselling: Supportive
Rating not given.
Contraception: Discussion
Treatment: Dignity & respect
Informed: Pain Management
Clean facility
Nurse: Care & consideration
Surgeon: Care & consideration
Recommend
Overall care
 
26th November 2019


I struggled with the oxygen mask in the theatre as I felt chlostrophobic and anxious. All the staff too their time with me and were exceptionally patient with me. I cannot thank them enough for their professional and caring bedside manner. Thank you all so much.

Call: Attentive & caring
Call: Given time
Call: Given information
Consultation: Supportive
Consultation: Information
Consultation: Involved
Counselling: Supportive
Rating not given.
Contraception: Discussion
Treatment: Dignity & respect
Informed: Pain Management
Clean facility
Nurse: Care & consideration
Surgeon: Care & consideration
Recommend
Overall care
 
26th November 2019


Was very caring

Call: Attentive & caring
Call: Given time
Call: Given information
Consultation: Supportive
Consultation: Information
Consultation: Involved
Counselling: Supportive
Rating not given.
Contraception: Discussion
Treatment: Dignity & respect
Informed: Pain Management
Clean facility
Nurse: Care & consideration
Surgeon: Care & consideration
Recommend
Overall care
 
26th November 2019


Everyone was very helpful

Call: Attentive & caring
Call: Given time
Call: Given information
Consultation: Supportive
Consultation: Information
Consultation: Involved
Counselling: Supportive
Rating not given.
Contraception: Discussion
Treatment: Dignity & respect
Informed: Pain Management
Clean facility
Nurse: Care & consideration
Surgeon: Care & consideration
Recommend
Overall care
 
25th November 2019


Everyone was so helpful and understanding

Call: Attentive & caring
Call: Given time
Call: Given information
Consultation: Supportive
Consultation: Information
Consultation: Involved
Counselling: Supportive
Rating not given.
Contraception: Discussion
Treatment: Dignity & respect
Informed: Pain Management
Clean facility
Nurse: Care & consideration
Surgeon: Care & consideration
Recommend
Overall care
 
25th November 2019


Everyone was helpful and friendly. Cc

Call: Attentive & caring
Call: Given time
Call: Given information
Consultation: Supportive
Consultation: Information
Consultation: Involved
Counselling: Supportive
Rating not given.
Contraception: Discussion
Treatment: Dignity & respect
Informed: Pain Management
Clean facility
Nurse: Care & consideration
Surgeon: Care & consideration
Recommend
Overall care
 
25th November 2019


They were all kind caring and considerate of how I felt, which at a time like this is exactly what a women needs ! Thank you to u all here at Marie Stopes essex

Call: Attentive & caring
Call: Given time
Call: Given information
Consultation: Supportive
Consultation: Information
Consultation: Involved
Counselling: Supportive
Rating not given.
Contraception: Discussion
Treatment: Dignity & respect
Informed: Pain Management
Clean facility
Nurse: Care & consideration
Surgeon: Care & consideration
Recommend
Overall care
 
22nd November 2019


Very sensitive and supportive staff, calm atmosphere, very accomodating for someone who is needle phobic, also very smooth process.

Call: Attentive & caring
Call: Given time
Call: Given information
Consultation: Supportive
Consultation: Information
Consultation: Involved
Counselling: Supportive
Rating not given.
Contraception: Discussion
Treatment: Dignity & respect
Informed: Pain Management
Clean facility
Nurse: Care & consideration
Surgeon: Care & consideration
Recommend
Overall care
 
19th November 2019


Was well looked after

Call: Attentive & caring
Call: Given time
Call: Given information
Consultation: Supportive
Consultation: Information
Consultation: Involved
Counselling: Supportive
Rating not given.
Contraception: Discussion
Treatment: Dignity & respect
Informed: Pain Management
Clean facility
Nurse: Care & consideration
Surgeon: Care & consideration
Recommend
Overall care
 
 
Page 207 of 264

Profile

Names of team members have been removed from this website for confidentiality reasons but are used internally for positive and developmental feedback.

Resources

Short link to review MSI Reproductive Choices - Essex Treatment Centre: http://iwgc.net/eb4i6