MSI Reproductive Choices - Essex Treatment Centre

88 Russell Road, Buckhurst Hill, Essex, IG9 5QB 2,661 reviews

Reviews

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff

Reviews

 
Page 164 of 264
 
27th June 2020


Very caring

Call: Attentive & caring
Call: Given time
Call: Given information
Consultation: Supportive
Consultation: Information
Consultation: Involved
Counselling: Supportive
Contraception: Discussion
Treatment: Dignity & respect
Informed: Pain Management
Clean facility
Nurse: Care & consideration
Recommend
Overall Care
 
25th June 2020


I felt very comfortable, especially with the midwife's. They really help a lot and make things easier.

Call: Attentive & caring
Call: Given time
Call: Given information
Consultation: Supportive
Consultation: Information
Consultation: Involved
Counselling: Supportive
Rating not given.
Contraception: Discussion
Treatment: Dignity & respect
Treatment: Pain management
Clean facility
Nurse: Care & consideration
Surgeon: Care & consideration
Recommend
Overall care
 
25th June 2020


The staff are very caring and professional

Call: Attentive & caring
Call: Given time
Call: Given information
Consultation: Supportive
Consultation: Information
Consultation: Involved
Counselling: Supportive
Rating not given.
Contraception: Discussion
Treatment: Dignity & respect
Treatment: Pain management
Clean facility
Nurse: Care & consideration
Surgeon: Care & consideration
Recommend
Overall care
 
25th June 2020


Didn't start off great, was called into the wrong room! For first appointment and was asked by a surgeon how I felt after the abortion, I was only in for a scan and this scared me a lot, no name or dob confirmation, I said I'm still pregnant and haven't had it yet, he apologised but definitely scared me, this was because I said my first name at the desk and the receptionist said someone else's last name, to which I thought she said 'you will be seeing ... Today' so I just said yes okay, me and this patient shared the same first name, definitely need dob confirmation. The scan was okay, the lady was nice but could do with some people skills, someone walked in during no uniform or PPE, guessing they are friends, she was friendly but was only hanging about I was joked with 'dont worry she does work here' fast forward today, at the desk asked 'what is your first name' made sure I clearly said first and last regardless from the moment I've arrived I can't fault anything, wonderful lovely nurses, felt support and looked after every second. Surgery was fine, never left in pain. Fantastic people today felt like a private hospital and would recommend

2020-06-26 09:38:34
Response from MSI Reproductive Choices - Essex Treatment Centre

Thank you for your feedback and I am very sorry you didn't get off to a good start. Confidentiality is very important to us and I will certainly alert the managers of your experience. Also another member of staff walking in on your scan is unacceptable and reportable to the management. I am very glad that everything turned out so well at your next appointment and thank you for you very kind comments.

Call: Attentive & caring
Call: Given time
Call: Given information
Consultation: Supportive
Consultation: Information
Consultation: Involved
Counselling: Supportive
Rating not given.
Contraception: Discussion
Treatment: Dignity & respect
Treatment: Pain management
Clean facility
Nurse: Care & consideration
Surgeon: Care & consideration
Recommend
Overall care
 
25th June 2020


The way they treated with respect n fully care.

Call: Attentive & caring
Call: Given time
Call: Given information
Consultation: Supportive
Consultation: Information
Consultation: Involved
Counselling: Supportive
Rating not given.
Contraception: Discussion
Treatment: Dignity & respect
Treatment: Pain management
Clean facility
Nurse: Care & consideration
Surgeon: Care & consideration
Recommend
Overall care
 
25th June 2020


Happy with everything

Call: Attentive & caring
Call: Given time
Call: Given information
Consultation: Supportive
Consultation: Information
Consultation: Involved
Counselling: Supportive
Rating not given.
Contraception: Discussion
Treatment: Dignity & respect
Treatment: Pain management
Clean facility
Nurse: Care & consideration
Surgeon: Care & consideration
Recommend
Overall care
 
25th June 2020


Nurses I've spoken fact to face or over the phone have been so patient and given fantastic care.

Call: Attentive & caring
Call: Given time
Call: Given information
Consultation: Supportive
Consultation: Information
Consultation: Involved
Counselling: Supportive
Contraception: Discussion
Treatment: Dignity & respect
Treatment: Pain management
Clean facility
Nurse: Care & consideration
Surgeon: Care & consideration
Recommend
Overall care
 
25th June 2020


The staff are always friendly and happy to help and answer any questions

Call: Attentive & caring
Call: Given time
Call: Given information
Consultation: Supportive
Consultation: Information
Consultation: Involved
Counselling: Supportive
Rating not given.
Contraception: Discussion
Treatment: Dignity & respect
Treatment: Pain management
Clean facility
Nurse: Care & consideration
Surgeon: Care & consideration
Recommend
Overall care
 
25th June 2020


Every member of the team from reception to the surgeon was lovely. They made me feel safe and calm about my decision. Thank you.

Call: Attentive & caring
Call: Given time
Call: Given information
Consultation: Supportive
Consultation: Information
Consultation: Involved
Counselling: Supportive
Rating not given.
Contraception: Discussion
Treatment: Dignity & respect
Treatment: Pain management
Clean facility
Nurse: Care & consideration
Surgeon: Care & consideration
Recommend
Overall care
 
25th June 2020


Everything was good.thanks

Call: Attentive & caring
Call: Given time
Call: Given information
Consultation: Supportive
Consultation: Information
Consultation: Involved
Counselling: Supportive
Rating not given.
Contraception: Discussion
Treatment: Dignity & respect
Treatment: Pain management
Clean facility
Nurse: Care & consideration
Surgeon: Care & consideration
Recommend
Overall care
 
 
Page 164 of 264

Profile

Names of team members have been removed from this website for confidentiality reasons but are used internally for positive and developmental feedback.

Resources

Short link to review MSI Reproductive Choices - Essex Treatment Centre: http://iwgc.net/eb4i6