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18th September 2020


The nursing staff and surgeon was fantastic however the front of house I couldn't say we're very good at all. My appointment was messed up by the person who did by pre assesment I was then told to come in for 1pm on day of app. I arrived 10 mins early but left waiting for the best part of nearly 2 hours without any communucation as to why until I had to ask. It's already a very nervous thing to go through and anxious so this was extremely upsetting

Call: Attentive & caring
Call: Given time
Call: Given information
Consultation: Supportive
Consultation: Information
Consultation: Involved
Counselling: Supportive
Rating not given.
Contraception: Discussion
Treatment: Dignity & respect
Treatment: Pain management
Clean facility
Nurse: Care & consideration
Surgeon: Care & consideration
Recommend
Overall care