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24th April 2021


During such an awful time MSI were fantastic, in particular a few nurses that I’ll never forget. During my consultation I was able to discuss options with the nurses and explained about my ongoing mental health they referred me to the counsellor which I am still speaking with. The counsellor really let me speak out and talk freely. I have had great support at home from my mum and during the at home medical termination I experienced terrible terrible pains which concerned your nurse and she told me to go up the hospital if things got worse, during this time from 5-9 she rang me 3 times to check up on me and was fantastic, she really helped me through such a terrible time and I’ll never forget her kinds words and reassurance. I have felt very supported during my termination and not so alienated. The one down fall was that I was offered codeine as part of my medication package and the box arrived with no codeine in it which was a shame as I experienced the most distressing and horrible pain. The nurse on the phone helped me so much & I wish I could remember her name. Thank you MSI, for helping me during such a hard and upsetting time.

26th April 2021
Response from MSI Reproductive Choices - Essex Treatment Centre

Hi and thank you for your feedback. I'm sorry you had so much pain but am pleased the nurse helped you through it. I can only apologise that you didn't get your pain relief which would have lessened the bad experience. However I'm so glad the rest of your experience was positive and that you felt well looked after. I will ensure the Essex Team are made aware of this and I know they will be very appreciative. We welcome all feedback as it helps us to make any improvements to the services we offer.

Call: Attentive & caring
Call: Given time
Call: Given information
Consultation: Supportive
Consultation: Information
Consultation: Involved
Counselling: Supportive
Contraception: Discussion
Treatment: Dignity & respect
Informed: Pain Management
Clean facility
Nurse: Care & consideration
Recommend
Overall Care