Commissioner or from a PCT? you need this page

Harnessing patient experience delivers real-time, detailed understanding of the quality of your organisation - allowing you to make changes and improvements faster and more effectively than ever before.

You wouldn’t dream of running your organisation without full, accurate and timely reporting on financial performance, infection rates and clinical metrics - iWantGreatCare gives you the same total insight and understanding of the patient experience:

• Continuously track and compare performance of your departments, divisions and wards
• Real-time alerting allows your team to be the “first to know” - allowing instant action and improvement
• iWantGreatCare makes it easy to use patient experience to improve safety, enhance outcomes and drive down costs

iWantGreatCare provides the benefits of a world-class technology platform to capture, analyse and compare the performance of your Trust. Rather than waiting for results of annual assessments, or monthly reports from a sample of your patients - you will be able to assess and monitor exactly how your teams are performing day to day and from hour to hour. If existing ways to monitor patient experience give you an intermittent or “annual MOT“, iWantGreatCare can be thought of an instantaneous dashboard showing you exactly how every part of the organisation is performing moment by moment.

From ward to board - total insight and awareness

Email and SMS alerts give your team the knowledge required to make changes that benefit patients, long before issues escalate to larger problems with more serious outcomes. You set the thresholds and say who needs to be alerted when issues are identified - whether at ward, department or management level. At the same time, our intelligent platform aggregates and analyses quantitative and qualitative data to provide the most detailed, accurate and informative reports for your board members.

Return on investment

• Accurately identify areas of inefficiency to reduce waste
• Rapidly use patient experience to drive service quality
• Improved staff satisfaction and decreased staff-turnover and absenteeism
• Early-warning system for patient safety

A complete solution for culture change - how does it work?

Unlike most other providers, iWantGreatCare doesn’t just give you the forms, devices and reports and leave you with the challenge of understanding the data and driving change. We only work with those organisations who want to be world-leaders in delivering the very best patient experience. Whether they are at the bottom in crisis, or aiming to be the best performing Trust in the country doesn’t matter - what is key is the will and vision to fully harness patient experience, to share it throughout the organisation and to use it to drive continuous improvement to benefit patients and staff. When we work with a partner, we agree shared goals - and our team of clinicians and patient experience professionals then work side-by-side with your team to exceed these targets:

• Clinical engagement with your management and front-line staff - creating a shared-vision of excellent patient experience
• Bespoke, multichannel data-collection that makes it easy for all patients and their relatives to provide quantitative and qualitative feedback
• Performance dashboard and customised alerts
• Workshops to review, analyse and agree on actions
• Instant, quantitative feedback on effectiveness of changes
• Fully engage staff on a shared journey of excellence

If you want to run an organisation that consistently delivers truly brilliant patient experience - then iWantGreatCare will provide the people, the processes, the understanding and a world-class technology to make sure you realise this goal.

Case-study

For a more detailed example of what we do and how we do it, please send an email with your details to case-study@iwantgreatcare.org

How do you get iWantGreatCare into your organisation?

To arrange a free consultation and find out how iWantGreatCare can rapidly deliver results for your organisation please call, or e-mail Dr Shaibal Roy, Managing Director 07958 573720, e-mail shaibal.roy@iwantgreatcare.org