Queen's Hospital

Queen's Hospital 2024-05-31 Person 5 5 0

I was treated with great kindness, and care.by the friendly staff. Although it was a long wait,..we feel reassured by your care.

It's a long time to wait,but,we do understand,why.

Queen's Hospital 2024-05-31 Person 2 5 0

I was initially received from the ambulance by the A&E dept and my vitals taken - I was then moved to the another section for chest xray to be done… I sat there for hours only to find out I had been wrongly discharged by the section that moved me to xray area. When I went in to enquire, my papers had just been dumped under the computer screen and no one was aware of my presence- system was showing I had been discharged

Better communication

Queen's Hospital 2024-05-31 Person 5 5 0

After a very poor experience in A&E 28/9 May the follow up treatment received in the fracture clinic was excellent and efficient. My experience of Queens in terms of actual treatment has always been good and the treatment in A&E once a doctor attended was good. The orthopaedic doctor (Isabella) who stitched my badly gashed knee up was excellent BUT i should not have had to wait over 12 hours for that and she should not have had to perform that in a corridor. We wonder why infections occur! Fortunately that did not happen happen in my case.

Sort out A&E. It is appalling. 14 hours is not acceptable.

Queen's Hospital 2024-05-31 Person 5 5 0

I was late for the appointment. Audiologist was understanding and kindly saw me.

Nothing

Queen's Hospital 2024-05-31 Person 3 5 0

Im afraid the language barrier is getting worse, I had a big issue with understanding many of the nurses and even a few of the doctors

Make sure staff can speak and understand English well

Queen's Hospital 2024-05-31 Person 4 5 0

The whole staff were fantastic

Everything was fine

Queen's Hospital 2024-05-30 Person 5 5 0

Dr Nazir, Neurology, was extremely kind and listened to what I had to say and has put in a plan in place to help me. Her secretary has also been extremely helpful. thank you.

Nothing

Queen's Hospital 2024-05-30 Person 4 5 0

I saw hand physio Peter, he was Informative showing me on a screen the issues I am having. He was kind and considerate.

Signage in the hospital is poor, departments keep moving about which makes it difficult and frustrating for me as I can't walk very far.

Queen's Hospital 2024-05-30 Person 4 5 0

Mum went straight to resus and received good care, much better than the care received in general A&E

Mum could have done with more than the one drink she received.

Queen's Hospital 2024-05-30 Person 1 5 0

They don't tell you anything I said I needed to go to the toilet so they took me off the bed wheeled me out to the corridor and left me there and also was not very helpful and he had a attitude with me when they knew I had learning difficulties and did not want to help me

Explained to me what was happening and take me to the toilet as I had fractured my foot and could of been more helpful