Mr Oliver Warren was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
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Listening
Mr Oliver Warren
2013-02-13
Person
1
5
0
13th February 2013
Saw my mother after an examination of her bowel because her GP was worried about something serious. Spent more time talking to student doctor than to my mum and kept asking me questions instead of my mum. She wears hearing aides but isn't stupid! She was still worried about her stomach pains but all he cared about saying was that it wasn't cancer. He is very professional and smart and probably very clever and not rude but he didn't address my mother's worries and talked down to us both a bit. Would ask for a different doctor next time.
14th February 2013
Response from Mr Oliver Warren
Thanks for your feedback. I'm very sorry that you feel I didn't live up to the high standards of care I expect from myself and that we all strive for at Chelsea and Westminster Hospital. I would never presume that someone who requires hearing aids is stupid, and would never wish to give the impression of talking down to a patient or a relative; it can sometimes be really difficult to get the balance right between explaining things in a way that people understand and aren't too complicated, and oversimplifying. Likewise with reassurance; many of our patients are very much focused on cancer, and ensuring they don't have it. On this occasion I read the concerns of your mother and you incorrectly. We try to ensure that the medical students are fully involved and seen as part of the team at our teaching hospital. Balancing their educational needs with the needs of patients can also sometimes be fraught with difficulty in a busy clinic. I would be delighted to organise a second opinion with a colleague if this would be of any help or benefit and am grateful for your feedback.
Mr Oliver Warren
2013-02-11
Person
5
5
0
11th February 2013
Despite having seen several first class surgeons in the past, Oliver excelled in his ability to listen and understand my individual concerns. Since my clinical situation is somewhat ambiguous, I was concerned that his assessment would fall into the "if all you have is a hammer, then everything looks like a nail" camp. Nothing could be further from the truth with Oliver. He absorbed everything I said and took time to explain things in detail that most surgeons rush thru. While I can't comment yet about his surgical skills, it is evident to me that an excellent mind is at work.
Mr Oliver Warren
2013-02-08
Person
4
5
0
8th February 2013
Mr Warren was polite and introduced himself (he didn't introduce the 2 medical students in with him though, or ask if I was happy for them to be there).
Mr Warren had read through my case notes and had a reasonable idea of my history. He had identified a couple of areas where he wasnt sure of my story and made a point of clarifying them. His manner was efficient but friendly and gave me ample opportunity to express my feelings and concerns.
On examing me this was done quickly and he checked to make sure I was comfortable.
Overall a good experience, unusually good for a surgeon!
Mr Oliver Warren
2013-02-08
Person
5
5
0
8th February 2013
my appointment was timely and mr Warner was very friendly and clear in
relating the details of my sigmoidoscopy and CT scan. As a symptom
other than his specialty was revealed by the scan he was very pro active
and ordered a new chest CT scan for me. When i reached CT appointments
at Chelsea Westminster they knew immediately who i was and gave me
an immediate time and my scan was done directly after my appointment
with Mr. Warren. When CT told me to report back to him he came out to
see me directly after his patient consult to tell me he would add the information
to my report. This was very reassuring and helpful.
This appointment was entirely satisfactory and patient friendly.
Mr Oliver Warren
2013-02-04
Person
5
5
0
4th February 2013
I only met Mr Warren briefly for a post colonoscopy review but was put immediately at ease and enabled to take informed decisions about my "non- condition" going forward.
Specialises in
- General surgery
Profile
Oliver is a Consultant Colorectal, Intestinal and Hernia Surgeon at Chelsea and Westminster Hospital, The London Clinic and The Lister Hospital. He has a high-volume practice in coloproctology and is a JAG accredited colonoscopist. He has an interest in hernias, including complex abdominal wall reconstruction. He performs over 50 colorectal resections per year, the vast majority using 'keyhole' surgery.
Prior to becoming a consultant surgeon he undertook colorectal surgery fellowships at St. Mark's Hospital, London and the Royal Prince Alfred Hospital, Sydney. He was a visiting fellow at the Cleveland Clinic, USA.
Oliver is an Honorary Senior Lecturer at Imperial College London and has written numerous scientific papers and book chapters on medical leadership, patient safety and surgical education. He is the co-author of the book 'Going into Hospital: A guide for patients, families and carers'.