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Written by a NHS patient
7th May 2024


When I was first referred, Psychiatry UK claimed their waiting list is 6 months long.. I've been on the waiting list for an appointment for nearly a year (11 months) so far, which is worsened by the fact it's been 1 year and 7 months since my doctors sent off my referral. Every time I ask for an update, or any advice on how to make the wait time shorter, or if there's anything I've not filled out that might be holding up my assessment, I just get the same pathetic answer that they can't tell you how long the wait list is, they can't tell you where you are in the waitlist, and they won't help you. I'm really at a breaking point now. My life is getting harder and harder with these symptoms I'm experiencing, it's affecting my job and my physical health but they just don't seem to care. There's no compassion in their answers, and there's no reason they can't give some sort of indication on how long their waiting list is as it must be a metric they have to measure. I was hoping to be assessed and on the path to improving / finding out what is wrong with me by now. The only communication I get from Psychiatry UK is the odd welfare message every couple of months begging me to pull out from the waiting list and to go to A&E if I feel like killing myself. It's really disheartening reading all these reviews from people who were referred months after me getting seen within 6 months or so. There's quite a few examples of where the queue for assessments is seemingly jumped. So far I'm really disappointed with the service I've received.. I probably would have been better off waiting the NHS times.

13th May 2024
Response from Psychiatry-UK

Hello, We're genuinely sorry to hear about your frustrations. Your feedback is important to us, and we're committed to addressing any concerns you've raised. We'll be sure to review your comments internally to improve our services. If you'd like to discuss your experience further, our dedicated patient safety team at experience@psychiatry-uk.com will be able to look into the queries you have mentioned in your review. Rest assured, we prioritise the well-being of all our patients and are working tirelessly to provide the best possible care. Thank you for bringing your concerns to our attention. Kind Regards Psychiatry Uk

Recommend
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Safe